Helpdesk Portal

Welcome to the ACEDA Helpdesk Portal.

As part of our support agreements, ACEDA will provide clients with access to our specialised helpdesk portal that allows Engineers to identify and respond to your fault call effectively and efficiently. All fault requests are logged within our centralised software system, Engineers can access your information quickly, improving overall response times.

The ACEDA Helpdesk offers you:

  • An accurate record of all information, needed to respond to fault requests
  • A centralised database of information which is accessible by all Engineers
  • Automated alerts for engineers, prompting pro-active planning for your support contract

Engineers where applicable, will use the most proactive method to solve your fault logs. Remote access (with prior consent), is an effective way to identify problems and reduce response times by removing travelling times.


ACEDA have a dedicated e-support system where all faults are raised. Please use our web form to submit a new Support Request

If you do not need to raise a ticket and would like to find out more information about the ACEDA helpdesk, please call 03300 554 218 or complete our online enquiry form. All support tickets should be emailed to

If you are an existing support client and you have been instructed by one of our Engineers to access our remote ‘e’ access system, please click on the links below:

Aceda MAC Support      Aceda Windows Remote