Regular support and maintenance of your system will ensure reliability, reduce or eliminate potential downtime and extend the working lifecycle of your equipment.
“Our Engineers are trained and certified to find and fix faults effectively and efficiently.”
ACEDA are a flexible service provider offering the following as part of our support services:
- Dedicated ‘e’ support for all support clients
- Flexible support model, tailored to your organisations requirements
- Fixed service level agreement with set response times
- Regular contract reports and updates from our team of Systems Engineers
- Access to a centralised helpdesk to log all ‘e’ support tickets
- Experienced Engineers trained to target and fix faults effectively and efficiently
- Ongoing customer care and support
Our support model allows you to choose an annual contract or a Prepaid Engineering Bundle giving you increased control of your organisations support requirements.